i think i figured out what bugs me about this new position at work. oh, it’s definitely interesting (my previous position was always going to be basic account maintenance, yawn… not very engaging), but the thing that annoys me is that for practically no increase in pay i’m taking on tremendously more responsibility and fixing problems made by people who are better compensated than i am, and for people who are better compensated than i am — i don’t know, but that seems pretty lame to me.

if you ask my dad what he does for a living, he’ll probably say that he’s “a paper-pushing bureacrat” (he doesn’t care for his job much at all). me? i’ve effectively become a white-collar janitor, and i may just start telling people that if they ask me what i do for a living. 😛

the only good thing about this job so far is that it gives me some awesome résumé-fodder just by taking some parts out of the job description and rewriting them:

Executive Relations / Continuity Marketing Coordinator at Verizon Wireless

June 2008 – Present

Provided superior customer service to resolve Government Account escalations for various levels of management, accurately, compliantly and within required deadline through account reworks and negotiation. Served as a liaison between governmental agencies, sales and senior management, coordinating between other departments or areas of the business and customers through email and/or phone calls. Tracked customer escalations in order to decrease the overall churn and escalation rates with preventative measures. Identified methods and departmental process improvements to reduce customer dissatisfaction and churn by working with leadership teams to implement improvements.

38 days to go until i’m done with this degree!